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SHIPPING & FULFILLMENT POLICY

Welcome to Rummybears 2.0. We operate a premium, direct-to-consumer adult confectionery brand engineered for the modern palate. Every order is packaged with the highest level of care to ensure our cocktail-inspired, alcohol-free gummy bears arrive at your destination in pristine condition.

By completing a purchase on our website, you explicitly agree to the logistics framework, liability boundaries, and terms outlined below.

1. Domestic Fulfillment & Processing Timelines

Order Processing Window

  • Standard Turnaround: All customer orders are subjected to a strict 1–2 business day fulfillment window before dispatch. This allows our warehouse team to securely pull, inspect, and package your product drops.

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  • Operating Hours: Our logistics facilities operate Monday through Friday, from 9:00 AM to 5:00 PM. We do not process, fulfill, or hand off orders to courier networks on weekends or public holidays.

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  • Fulfillment Delays: During official high-demand flavor drops, limited-edition capsule releases, or peak holiday seasons, internal processing times may extend slightly. If your order faces an unexpected warehouse bottleneck exceeding 3 business days, our support desk will alert you via email or telephone to confirm whether you prefer to wait or request an immediate order modification.

Delivery Delays and Carrier Logistics

  • Dynamic Checkout Calculations: All transit costs are calculated dynamically at the point of checkout based on weight, volume metrics, and destination geography.

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  • Carrier Liability Boundaries: Once a parcel is scanned and accepted into the courier network, transit logistics are completely managed by the third-party carrier. Rummybears 2.0 does not assume financial or legal liability for transit delays, missed connections, routing errors, or weather-induced logistical delays caused by carrier networks.

2. International & Global Shipping Framework

Global Delivery Commitments

  • Worldwide Distribution: We ship our products globally, ensuring adult flavor experiences are available to international stockists and consumers.

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  • EU and Rest-of-World Logistics: While standard worldwide shipping options are functional, we strongly recommend that customers outside the European Union select expedited or express shipping channels during checkout to prevent localized postal holds.

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  • Custom Wholesale and B2B Freight Arrangements: For high-volume corporate orders, specialty commercial retail accounts, or international trade partners requiring custom ocean/air freight forwarding, you must email your exact inventory sitemap and freight forwarder details to shop@rummybears.com prior to placing an order. We will generate a commercial pro-forma invoice detailing precise freight quotes and volumetric weights.

3. Real-Time Tracking & Shipment Confirmations

Activation of Tracking Infrastructure

  • Automated Dispatch Notifications: The exact moment your shipment is labeled and ready for courier pickup, an automated Shipment Confirmation notice will be routed to your registered email address.

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  • Tracking Synchronicity: This email will contain your dedicated tracking ID links. Please note that tracking numbers typically require up to 24 hours to sync with the carrier’s public database from the initial physical warehouse scan.

4. Customs, Border Duties, and Import Taxes

Tariffs and Cross-Border Compliance

  • Local Customs Obligations: International orders crossing sovereign borders may trigger localized import duties, cross-border tariffs, Value Added Tax (VAT), or custom clearance fees imposed by your country's border authorities.

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  • Financial Separation: Rummybears 2.0 operates strictly on a Delivered Duty Unpaid (DDU) basis for standard consumer shipments. We are not responsible for these fees. All localized tariffs, clearance fees, and border processing costs are the exclusive financial and legal responsibility of the purchasing customer. Failure to clear customs will result in the package being abandoned, and no refunds will be issued for refused cross-border deliveries.

5. Damages, Lost Parcels, and Shipping Claims

Liability Separation and Carrier Claims

  • Damage Protocol: Rummybears 2.0 is not legally liable for any physical products damaged, broken, melted, or lost while in the custody of the courier.

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  • Filing Structural Claims: If your order arrives structurally compromised or ruptured, you must initiate a formal property damage claim directly with the shipping carrier.

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  • Evidence Preservation Requirement: Before filing a claim with the courier, you must preserve all original shipping cartons, interior packing grids, product pouches, and damaged items. Take clear, high-resolution photographs immediately upon receipt, as the carrier will require this empirical proof to evaluate your claim.

6. Seductive Candy, Boring Compliance (Crucial Additions)

Melted Product and Climate Variance Policy

  • Temperature Vulnerability: Because Rummybears 2.0 products are manufactured using premium, authentic gelatin and high-grade ingredients to ensure an elegant mouthfeel and high clarity, they are naturally sensitive to extreme heat.

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  • Summer/Warm-Climate Deliveries: If you are ordering to an area experiencing high temperatures, you assume the operational risk of product softening or melting during transit. We recommend monitoring your tracking link closely to ensure the package is not left outdoors in hot conditions or metal mailboxes upon delivery. Rummybears 2.0 does not replace or refund items affected by climate conditions during transit.

Age and Non-Alcoholic Regulatory Compliance

  • 0.0% ABV Certification: All Rummybears 2.0 product ranges are strictly alcohol-free. While our flavor design teams perfectly replicate the botanical notes, caramel undertones, and oak complexity of top-tier cocktails, our confections contain absolutely zero alcohol.

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  • No Age-Gated Signatures Required: Because the product is structurally categorized as non-alcoholic food confectionery, it is fully compliant with standard global food importation laws. No signature verification or age-gated identification checks are legally required by our courier networks during delivery, allowing for seamless residential drops.

Address Correction and Refused Package Fees

  • Customer Data Accuracy: It is your absolute responsibility to ensure the accuracy of the shipping address entered at checkout.

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  • Failed Delivery Penalties: If a package is returned to our fulfillment office due to an inaccurate address, an incomplete unit number, or a delivery refusal by the customer, you will be billed an additional processing and secondary shipping fee to re-route the inventory. Original shipping fees are non-refundable for failed delivery attempts resulting from customer typos.

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