RETURN & REFUND POLICY
Thank you for selecting Rummybears 2.0. We operate a premium, direct-to-consumer adult confectionery brand, and we want your experience with our cocktail-inspired drops to be completely flawless.
Because our products are classified as food confections, we maintain strict adherence to international health, safety, and hygiene standards. If you are not completely satisfied with your purchase, we invite you to review our comprehensive policy on cancellations, returns, and refunds below.
1. Legal Interpretation & Definitions
Interpretation
-
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
-
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rummybears 2.0, operated under Apex Koncept.
-
Goods refer to the items, pouches, bundles, or merchandise offered for sale on our e-commerce platform.
-
Orders mean a legal request by You to purchase Goods from Us.
-
Service refers to the Website.
-
Website refers to Rummybears 2.0, accessible from www.rummybears.com.
-
You means the individual accessing or using our Service, or the company, corporate stockist, or other legal entity on behalf of which such individual is accessing the Service.
2. Your Order Cancellation Rights
14-Day Evaluation Window
-
You are legally entitled to cancel Your Order within 14 days without giving any structural reason for doing so.
-
The strict deadline for cancelling an Order is exactly 14 days from the date on which You received the Goods, or on which a third party you have appointed (who is not the logistics carrier) takes physical possession of the product delivered.
How to Exercise Your Right of Cancellation
-
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear, unambiguous statement. You can inform us of your decision via email at: shop@rummybears.com.
Reimbursement Framework
-
We will reimburse You no later than 14 days from the day on which We receive Your formal order cancellation notice. We will execute this reimbursement using the exact same means of payment that You utilized for the original Order. You will not incur any processing fees or penalties for such a reimbursement.
-
Please note that for physical product returns, the refund remains subject to the conditions outlined below.
3. Strict Conditions for Product Returns
CRITERIA
In order for our premium adult candy to be eligible for a physical return and subsequent refund, you must ensure that all of the following criteria are met:
-
The Goods were originally purchased within the last 14 days.
-
The Goods remain entirely unaltered and are in their original, pristine packaging.
-
The factory security seals, resealable pouch tracks, or tamper-evident features on the confectionery packaging remain completely unbroken and unsealed.
Non-Returnable Goods
To protect our consumers, ensure food safety traceability, and prevent cross-contamination, the following Goods cannot be accepted for return or refund under any circumstances:
-
The supply of Goods made specifically to Your unique specifications or items that have been clearly personalized.
-
The supply of Goods which according to their physical nature are not suitable to be returned, deteriorate rapidly, or where the designated date of expiry has lapsed.
-
Hygiene and Health Protection Rule: The supply of Goods which are not suitable for return due to health protection, food safety, or hygiene reasons, if they were unsealed, opened, or sampled after delivery.
-
The supply of Goods which are, after delivery, according to their natural composition, inseparably mixed with other consumer items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
4. Returning Goods & Logistics Allocation
Risk and Cost Responsibility
You assume full financial and physical responsibility for the total cost and risk of returning the Goods to Us. You must safely ship all return inventory to our verified corporate processing office at:
Rummy Bears Apex Koncept
Starowiejska 4C, 34-730
Mszana Dolna, Poland
Courier Tracking Protections
We cannot be held legally or financially responsible for Goods that are damaged, ruptured, or lost in return transit. Therefore, We strongly recommend utilizing an insured, trackable, and signature-verified mail service.
We are strictly unable to issue any financial refund without actual physical receipt of the Goods at our warehouse facility, or undeniable, verified proof of completed return delivery from the courier service.
5. Gift Allocations & Third-Party Purchases
Direct Gift Deliveries
If the Goods were explicitly marked as a gift when purchased online and then shipped directly to you from our facility, You will receive a non-transferable gift credit for the exact value of your return. Once the returned, unsealed product pouch is safely received and verified by our team, a digital gift certificate will be generated and emailed to You.
Gift Giver Reimbursements
If the Goods were not marked as a gift when purchased, or if the original gift giver had the Order shipped to their own residential address to present to You at a later time, We will process and issue the financial refund directly to the original gift giver's payment method.
6. Adult Flavour & Non-Alcoholic Product Clarity
Zero-Booze Product Nature
Please remember that all Rummybears 2.0 products are manufactured with a strict 0.0% ABV (Alcohol By Volume) formulation. While our master flavor profiles perfectly mimic the smoky caramel depth, oak tones, and vibrant botanical notes of real adult cocktails, the product is fundamentally non-alcoholic candy candy.
Because it contains zero alcohol, returns or complaints based on a lack of alcoholic intoxication or traditional alcohol effects will not be approved. Our products are engineered strictly for sophisticated taste exploration, adult luxury style, and premium indulgence without the hangover.
7. Contact Customer Support
If you have any questions, requires compliance check clarifications, or need step-by-step guidance regarding our Returns and Refunds Policy, please contact our dedicated support division at: shop@rummybears.com.