SHIPPING & RETURNS

Shipping Policy

COVID-19 UPDATE - May 21st

Due to the ongoing Global Pandemic shipping logistics have been heavily disrupted. We will continue to work with our carriers to ensure that your order gets to you as quickly and safely as possible.

However some delays should be expected, thank you for your understanding
.

 

Thank you for visiting and shopping at Rummybears.com.
Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone and you can advise to cancel or wait.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

* Overnight delivery is only available for orders with delivery addresses within Poland. Same Day Collection can be arrange from our office.

 

Delivery delays can occasionally occur and are regretable. Rummybears.com does not accept any liability for carrier delays.

We use Poczta Polska to mail all of our orders. 

If you would like to arrange a courier for your order please email shop@rummybears.com PRIOR to making your order.

We will be happy to provide you with accurate quotations based on the weight of your order and location. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Rummybears.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Rummybears.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim with them.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Rummybears.com ships worldwide however we encourage buyers outside the European Union to choose the faster shipping options during checkout.

Return & Exchange Policy

Last updated: February 16, 2020

Thank you for shopping at The Rummy Bears operated by Apex Koncept.
 

If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Rummy Bears.

  • Service refers to the Website.

  • Website refers to The Rummy Bears, accessible from www.rummybears.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Rummy Bears Apex Koncept Starowiejska 4C, 34-730 Mszana Dolna Poland

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email: shop@rummybears.com

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